Effective Date: 6=5 August 2025

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Privacy Policy of Klokan Rental Ltd​

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Klokan Rental Ltd ("Klokan Rental", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you:

• Visit our website;

• Contact us through WhatsApp, email, telephone, or social media;

• Request information about our services;

• Book or rent a scooter, motorcycle, or vehicle from Klokan Rental.

 

Klokan Rental Ltd is registered with the Data Protection Office of Mauritius and processes personal data in accordance with the Data Protection Act 2017 and other applicable laws.

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1. Information We Collect

Depending on your interaction with us, we may collect the following information.

Personal Identification Information

• Full name

• Nationality

• Residential address

• Hotel or accommodation details

• Telephone number

• WhatsApp number

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Identification Documents

To verify your eligibility to rent a vehicle, we may request:

• Passport copy

• Driving licence copy

• International Driving Permit (when applicable)

Booking Information

• Rental dates

• Rental duration

• Vehicle selected

• Delivery location

• Collection location

• Flight information (if airport delivery is requested)

• Special requests

 

Communications

We may keep records of communications made through:

• WhatsApp Business

• Email

• Telephone

• Website contact forms

• Social media messaging

 

Website Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Time spent on the website

• Referring website

This information helps us improve our website and maintain its security.

 

2. How We Collect Your Information

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We collect information when you:

• Contact us via WhatsApp

• Contact us by email

• Complete a website enquiry form

• Make a booking

• Provide identification documents

• Rent a vehicle

• Communicate with our customer support

• Visit our website

 

3. Why We Collect Your Information

We process personal information to:

• Process booking requests

• Verify your identity

• Verify your driving eligibility

• Deliver and collect rental vehicles

• Contact you regarding your booking

• Provide customer support

• Prevent fraud

• Protect our vehicles

• Maintain business records

• Comply with Mauritian laws and regulatory obligations

• Resolve disputes

• Improve our services

• fines 

 

4. Legal Basis for Processing

We process your personal information where necessary:

• To perform a rental contract;

• To comply with legal obligations;

• For our legitimate business interests;

• With your consent where required by law.

 

5. Sharing Your Information

Klokan Rental Ltd does not sell, rent, or trade your personal information.

We may disclose personal information only when necessary to:

• Comply with Mauritian law;

• Respond to lawful requests from public authorities;

• Protect our legal rights;

• Prevent fraud;

• Resolve disputes;

• Support insurance claims relating to vehicle rentals.

 

6. Who Can Access Your Information

Access to personal information is restricted to authorised Klokan Rental staff who require the information to perform their duties.

We do not allow unauthorised persons to access customer information.

 

7. Where Your Information Is Stored

Customer information may be securely stored using:

• booking management

• customer communications

We implement reasonable organisational and technical measures to help protect customer information from unauthorised access, loss, misuse, alteration, or disclosure.

 

8. Data Retention

We retain personal information only for as long as necessary to:

• Complete your rental;

• Meet legal and accounting obligations;

• Resolve disputes;

• Protect our legal interests.

When information is no longer required, it is securely deleted or permanently destroyed.

 

9. Security Measures

Klokan Rental takes reasonable measures to safeguard personal information.

These measures include:

• Restricted staff access

• Password-protected systems

• Secure business devices

• Regular monitoring of customer information

• Internal procedures designed to reduce unauthorised access

Although we strive to protect personal information, no electronic storage or internet transmission can be guaranteed to be completely secure.

 

10. Cookies

Our website may use cookies and similar technologies to:

• Improve website performance;

• Understand visitor behaviour;

• Enhance user experience;

• Measure website traffic.

Most browsers allow you to disable cookies through your browser settings.

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12. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information;

• Request correction of inaccurate information;

• Request deletion of personal information where legally permitted;

• Object to certain processing activities;

• Request restriction of processing in certain circumstances;

• Withdraw consent where processing is based on consent.

Requests will be considered in accordance with applicable data protection legislation.

 

13. International Transfers

Some technology providers used by Klokan Rental may process or store information outside Mauritius.

Where international transfers occur, we take reasonable steps to ensure that appropriate safeguards are in place to protect personal information.

 

14 Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated effective date.

 

16. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Klokan Rental Ltd

Email: klokanrental@gmail.com

Telephone / WhatsApp: +230 539176082

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17. Complaints

If you believe your personal information has not been handled in accordance with applicable data protection laws, you may contact the Data Protection Office of Mauritius or any other competent supervisory authority, where applicable.

By using our website or renting a vehicle from Klokan Rental Ltd, you acknowledge that you have read and understood this Privacy Policy.